New Job Vacancy :  Accounts Manager PT AETNA GLOBAL BENEFITS INDONESIA July 2010

PT Aetna Global Benefits Indonesia is a wholly owned enterprise of Aetna Inc. Aetna (NYSE: AET) was established in 1853 with headquarter in Hartford, CT, USA. As a global Fortune 500 company, Aetna is a well-known finance – insurance group in the US. Its 2008 revenue exceeded USD 31.6 billion.

Entering into the21st century, Aetna now is a leading provider of health and related benefits programs, covering health insurance, health management services, comprehensive medical management and so on. Aetna has over 35,000 employees worldwide, including licensed physicians, nurses, pharmacists and other clinic staff. Being the leading health-related benefits provider, Aetna’s customers include employer groups, individuals, college students, part-time and hourly workers, health plans, government agencies and government-sponsored health plans in the U.S. and internationally. In 2008, Aetna was ranked 1st in Fortune’s 2008 and 2009 Most Admired Health Care Company and was also recognized as one of the “Best Places to Launch a Career” in 2008 by Business Week.

PT Aetna Global Benefits Indonesia aims to introduce international concepts and practice of health management services into China to provide quality health management services. The following positions are now open for application.

Candidate can send their application with resume to

Resume-HK@aetna.com
Accounts Manager – Accounts Management team in Sales function

Responsibilities:

• To manage Aetna’s sales, service, and retention efforts for global products in an assigned region to achieve profitable growth and earnings targets. To manage operational goals and maximize efficiencies.
• Supports the development of strong relationships directly with customers and internal business partners that lead to the achievement of customer satisfaction, profitable growth and earnings targets.
• Participates in the implementation process.
• Develops a mutually rewarding working relationship with various client contacts by providing excellent customer service which results in customer/member satisfaction, renewal of case and retention of customer or member
• Communicates with middle management levels (Directors, Managers, Vice Presidents) within an organization and packages Aetna’s message to effectively engage the client
• Integrates technologies to optimize customer interactions and maximize efficiencies
• Develops and executes a business strategy that is aligned with customer’s and Aetna’s objectives including profitable revenue, membership growth and budget management
• Monitors on an on-going basis client’s product lines and services to ensure client’s needs are met. Seeks to optimize customer interaction and provides recommendations based on client’s needs
• Collaborates with account team members on more complex issues to ensure client’s needs are met from a product/service perspective
• Follows through on outstanding issues to the point of resolution
• Collaborates with team members on case installation to manage the integration of client’s and Aetna’s internal organizations, ensuring a smooth installation
• Develops strong relationships directly with customers, consultants and internal business partners
• Supports the customer’s overall profitability objectives and helps with the financial management objectives
• Mentors account service representatives
• To take responsibility  to always actively treat customers fairly (TCF) and support/ drive any TCF initiative
• Exhibits behaviors outlined in Account Manager – AGB Competencies

Requirements:

Background/Experience Desired:

• At least 3 to 5 years relevant insurance industry or customer service/ brokers experiences.
• Strong connection with existing customer accounts and business partner

Educational Requirements:

• Degree or equivalent experience
• If required by local regulations – specific license

If you are interested of the above positions, please send your application with full resume,your present and expected salary by email : Resume-HK@aetna.com to the Human Resources Department.

• Aetna is an equal opportunity employer and welcomes applications from all qualified candidates.

All information provided by applicants will be used strictly for recruitment purposes only and they will be destroyed after 6 months.